Re: VOIP, Call Center, and DTMF errors...

"David Morgan (MAMS)" <findme@m-a-m-s.comC/Odm> wrote in message news:Q4fUh.3418$h8.2551@trnddc06...
>
> "Richard Crowley" <rcrowley@xp7rt.net> wrote in message news:1322seppkmblh0a@corp.supernews.com...
> > "David Morgan (MAMS)"  wrote...
> > > "Richard Crowley" wrote ...
> > >> "David Morgan (MAMS)" wrote ...
> > >> > "Mark"  wrote ...
> > >> >> >
> > >> >> > > It seems that the call is being dropped
> > >> >> > > or moved forward during the outgoing prompt.


> > >> >> If the call center equipment is interpretting the outgoing audio
> > >> >> voice'prompt as a touch tone, then that is  "talk off".   Lowering
> > >> >> the outgoing audio level a few dB can make a big difference.
> > >> >>
> > >> >> comp.dsp is a newsgroup like this one, nothing to sign up for,
> > >> >> just
> > >> >> post...
> > >> >>
> > >> >> Mark

> > >> > Four days and not one single response on  comp.dsp

> > >> One equation, seventeen variables.

> > > Uhh... care to elaborate, or am I missing the smiley-face?

> > It seemed like you had a great many different parameters
> > in the situation which made it a less likely candidate for a
> > problem that could be solved at long distance here on a
> > newsgroup.

> The basic parameters were the gear and recorded distortion.
>
> I believe that I have solved the problem on the surface, at the
> initial point of the recording of voice prompts....  but I'd like to
> understand more about how the end user of this automated
> response software implements it with the phone lines, in the
> event there are more opportunities for such an anomaly to
> creep in further down the path.
>
> DM